Sandia Area Federal Credit Union in 8000 Palomas Avenue Northeast

Customer Reviews about Sandia Area Federal Credit Union:

• ★ ☆ ☆ ☆ ☆
  I'm not much a person who likes to write reviews, but after a unpleasant experience trying to refinance my moms vehicle through their company, it was enough to motivate me to warn others who plan to conduct business with their financial institution. The day before our scheduled appointment to finalize pertaining paperwork, a member service officer contacted my mom via phone to disclose some additional fees that she will have to accept in order for the loan to be completed. The representative heavily emphasized the requirement of either selecting between the two insurance options: disability or liability; which will binded with the initial loan request resulting into higher monthly payments for my mom to incur. From my understanding, those insurance coverages are not really needed but can be offered as a safety net option for the customer. Nonetheless, my mom was pressured into acquiring this coverage due to the fact that the member service officer made it seem she didn't have a choice to decline. I accompanied my mom the following day to meet up with the representative and came to find out that the insurance coverage was clearly just an option. We instantly revised our deal and was able to save my mom half of the money she would have spent if she went with the route dictated by the loan officer. I am infuriated with the unethical manner on how this institution decides to conduct business and tries to take advantage of people who are unaware of the hidden fees they impose; like my mother for this instance. Despite of the attractive deals they portray in their television ads, be cautios when it comes to acquiring business from them.
  By Ivan Syed, June 03, 2017
• ★ ☆ ☆ ☆ ☆
  We went to the Coors branch to refinance our vehicle because we were enticed by the low interest rates advertised on the local television channels. Long story short when we asked one of the representatives to explain some of the extra fees on documents, he turned his computer and said " look i just typed your name in and those fees just suddenly appeared" The bank rep pretty much said he had no idea what the extra fees were for! The fees weren't much but the fact that he couldnt explain how they were calculated worried me. We obviously weren't very comfortable proceeding with the loan. Needless to say our facial expression showed our hesistancy and distrust. Instead of trying to get us answers, the representative eventually told us that whether we got the loan or not he got paid his hourly rate regardless. In my honest opinion, it was an absolutely terrible banking experience.
  By Allen Syed, November 03, 2016

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About Sandia Area Federal Credit Union in Albuquerque